Quick answer
How do I contact Isthmus Domains?
Email [email protected] for orders, DNS, renewals and transfers, or [email protected] to report abuse. Isthmus Domains is an offshore domain registrar in Panama: register any domain with no KYC and pay in crypto. Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals, as of 19 October 2026.
Contacts at a glance
| Support | [email protected] |
|---|---|
| Abuse reports | [email protected] (no account needed) |
| Support hours and replies | Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals |
| Abuse acknowledgement | an acknowledgement with a reference number |
| Language | English |
| Operator | DomaineGoat LLC, incorporated in Panama |
| What we never ask | We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat |
Which address for which question?
| Your question | Write to | Put in the subject |
|---|---|---|
| An order, a top-up that is not yet credited, a failed registration | [email protected] | The order number or the TXID |
| DNS records, nameservers, renewal, auto-renew | [email protected] | The domain name |
| Transfer in or out, transfer (EPP) code | [email protected] | The domain name and "transfer" |
| Domain protection: add it, end it, hand the domain back to your name | [email protected] | The domain name and "Domain protection" |
| Phishing, malware, botnet, CSAM, fraud on victims | [email protected] | The domain name and the type of abuse |
| Urgent case: threat to life, serious bodily injury, critical infrastructure, child exploitation | [email protected] | "URGENT" and the domain name |
| Court order, UDRP notice or other legal request | [email protected] | "Legal request" and the domain name |
What should I include in a support message?
A short message with the right reference gets the fastest answer. Write from the verified email of the domain concerned, so that we can find your account without asking you for anything else. Include:
- the domain name concerned;
- the order number, or the TXID of your top-up if a payment is involved;
- the coin and network you used, for example USDT on TRC-20;
- what you expected and what happened, with the exact error text if there is one;
- for DNS issues, the record you added and the result of a lookup.
Do not send passwords or private keys. We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat.
How do legal requests reach us?
Send court orders, UDRP notices and other legal requests to [email protected], with "Legal request" in the subject. They are addressed to DomaineGoat LLC, the operator of Isthmus Domains.
We act on decisions of Panamanian courts. We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. A foreign judgment has effect only once the Fourth Chamber of Panama's Supreme Court has recognised it. A letter from a foreign lawyer, a company or a foreign authority does not lead to the release of data or the suspension of a domain. The full table is on complaints and court orders.
Can I contact you before I buy?
Yes. Ask support about an extension, a transfer or Domain protection before you top up. You do not need an account to ask. Prices for every extension are on the pricing page, and how it works explains the order steps. Many answers are also on the FAQ.
Questions about contacting us
How fast does Isthmus Domains reply?
Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals. Abuse reports get an acknowledgement with a reference number; phishing, malware, botnets and fraud on victims are acted on within 24 hours of a well-documented report. Complaints outside those cases get a reply within 2 business days, explaining the route the sender must follow.
Is there a phone number or live chat?
Support works by email, so that every request and answer is written down and nothing depends on a call. Write to [email protected] for your account and domains. For abuse, use [email protected]; no account is needed for either address.
My top-up is not on my balance yet. What do I send?
Send the TXID, the coin, the network and the amount to [email protected]. The top-up is credited once the network confirms it. Make sure you sent the exact amount shown, on the network shown on the order page. If you used a different network by mistake, say so clearly in your message.
Can I write to you without giving my name?
Yes. We do not need your name to answer a question or to handle your account. Write from the verified email of your domain so we can find your account. Abuse reports can also be sent from any address; add a way to reach you only if you want news of the outcome.
Ready to register?
Search a name and see its price per year before you write to us.